Can I change the item, size, or shipping address of a paid order?
- Yes, to make changes to your order before it is shipped, send us an email at email@example.com. Or shoot us a DM on IG or FB.
- Please note: we can only make changes before the item is shipped out. You have 3 - 6 hours after purchase for custom orders to be changed before we will be unable to make changes.
- Therefore, please review your order information carefully when you place the order.
Which countries do you currently ship to？
We currently only ship to the United States, United Kingdom, Canada & Australia. We will be adding more places as we grow.
When can I expect my order after I placed it?
- We have a 2-3 days processing time.*
*This may vary occasionally due to increased orders around the holidays. Please be patient with us. We will get your order out as soon as we can.
- Orders are processed Monday - Friday. If you order after 5 pm EST, your order will be processed the next business day.
- Shipping within the US is 3 - 5 business days. Shipping outside the US is anywhere from 7 - 14 days.
- Total Delivery time = Processing Time + Shipping Time.
- Please note this is just an estimation, there may be variances in times for different products, and due to COVID, shipping may be delayed by the carrier service.
How can I track my package? Do I have a tracking number for my package?
- Once an order has been shipped out, you will receive a shipping confirmation email that includes your tracking number.
What is your return policy?